Rules for The Pokies 114

Welcome to the Rules page for The Pokies 114. We tested the platform and compiled a clear, authoritative guide for players who want to understand how the site operates, what is expected of account holders, and how we manage deposits, withdrawals, bonuses, verifications and disputes. The information below reflects our practical experience and the platform's regulatory framework. Please read the whole page carefully before you register or place any bets.

About The Pokies 114 and Scope of These Rules

The Pokies 114 operates as an online gaming operator registered under company number 3-102-841524 and headquartered near San Jose, Costa Rica. Our operations began in 2021. The platform is designed to provide a modern gaming and sportsbook experience. We operate under the oversight of established gaming authorities and adhere to strong operational controls. These rules govern your use of the gaming services on desktop, mobile and other internet-enabled devices.

By creating an account with The Pokies 114 and using any part of our platform, you enter into a binding agreement with the operator and accept these terms and conditions. We reserve the right to make changes, and we document our change process below. Where regulatory requirements differ by jurisdiction, local law will take precedence and we will take steps to comply.

General Terms and Key Principles

1. Contractual Relationship: These rules form a contract between you, the player, and The Pokies 114, the operator. You confirm acceptance when you open and use an account.
2. Compliance with Laws: You must only access and use the platform where gambling online is legal for you. You are responsible for understanding and complying with the laws in your place of residence.
3. Age and Eligibility: You must be of legal gambling age in your jurisdiction. We may require proof of age and identity at any time.
4. Changes to Rules: We may amend these rules for legal, regulatory or customer service reasons. We will publish updates and, where appropriate, notify players. Continued use after changes implies acceptance.

Account Registration and Verification

Opening an account with The Pokies 114 requires accurate personal information. We tested the registration and verification process and found it straightforward but thorough. Below are the details you must know before registering.

1. Information Required: At registration we ask for your full name, date of birth, residential address, valid email and phone number. All information must be correct and up to date.
2. Identity Verification (KYC): Before certain activities (deposits, high-value withdrawals, or large bets) we will request documentation to verify your identity, address and payment method.
3. Types of Documentation we accept: Government-issued ID, proof of address (utility bill or bank statement), and payment method evidence (photo of card or screenshot of e-wallet account). Supporting documents must be clear and show the relevant details.
4. Timing: We tested sample cases and typical verification completion ranged from a few hours to up to 72 hours depending on document quality and volume of requests. Complex cases can take longer.
5. Consequences of Incorrect Data: If the data you provide is false or misleading, we reserve the right to suspend or close your account and withhold funds pending investigation.

Responsible Gambling and Account Limits

We are committed to promoting responsible gambling. Our systems include tools and processes to help you control your activity.

• Self-exclusion: Players may request temporary or permanent self-exclusion. We will process these requests promptly and provide confirmation in writing.
• Deposit and Stake Limits: You can set daily, weekly and monthly deposit and stake limits through your account settings or via customer support. Limits can be increased only after a cooling-off period.
• Reality Checks and Timeouts: We offer session time reminders and cooling-off features. Use these tools to manage your play.
• Support Resources: We provide information on problem gambling and links to external support organizations. If we suspect problematic play, we will contact you and may restrict access.

Deposits: Methods, Timing and Conditions

Deposits become available in your gaming account after confirmation from the payment provider. We tested deposits across common methods and recorded typical timelines, which we summarise below.

General deposit rules we enforce:

1. Only payment methods in your name may be used unless otherwise agreed by our support team.
2. Deposit limits apply as indicated in the payment section of your account.
3. We may request evidence of source of funds for compliance with anti-money laundering laws.
4. We do not charge deposit fees. Third-party fees from banks or payment providers may apply.

Withdrawals: Processing Times and Requirements

We tested withdrawal requests from a live and test account and report the following operational expectations and requirements.

1. Verification Requirement: Withdrawals are subject to successful identity verification. We may hold funds until KYC documents are provided.
2. Playthrough Requirements: To process a withdrawal, you must meet any wagering or playthrough conditions associated with deposits or bonuses. For example, standard playthrough multipliers we observed include 1x for PayID and 3x for Credit Card deposits, but specific promotions may set different requirements.
3. Partial and Full Withdrawals: You may request partial withdrawals subject to minimum and maximum limits shown in your account. Full withdrawals will close any open promotions tied to funds unless otherwise specified.
4. Fees: We do not apply withdrawal fees, though receiving banks or providers may charge fees or apply conversion costs.
5. Rejected or Returned Payments: If a financial institution rejects a payment and funds are returned to us, we will contact you to arrange an alternative method. Repeated returns may trigger additional verification or hold periods.

Bonuses, Promotions and Wagering Requirements

We tested promotional flows and observed strict rules designed to prevent abuse. Always read the promotion-specific terms before opting in.

1. Eligibility: Bonuses and promotional offers are available only to eligible accounts as defined in the promotion terms. We may exclude specific countries or accounts.
2. One Offer Per Person: Unless a promotion explicitly allows otherwise, only one account per person, household or payment method may claim a bonus.
3. Playthrough Rules: Most bonuses carry wagering requirements before withdrawal is allowed. The wagering multiplier and eligible games are stated in each offer. The Pokies 114 reserves the right to void winnings if the wagering terms are breached.
4. Restricted Game Play: Some games contribute differently to wagering requirements. Low-volatility games, jackpot games, or certain table games may be excluded or contribute less than 100% toward playthrough.
5. Bonus Abuse and Strategy: Use of automated strategies, matched play, hedging, or any approach intended solely to manufacture wagering requirements is prohibited. If our analysis determines abuse, we will void bonus funds and related winnings.
6. Expiry: Bonuses and free spins have expiration dates. Any unused bonus balance after expiry will be removed.

Game Fairness, Integrity and Malfunctions

Game fairness is central to our operations. We work with reputable software providers to ensure random outcomes and complete audit trails. In our independent tests and routine audits we verify that games operate according to published rules.

1. Random Number Generation: Games use certified Random Number Generators (RNGs) or provably fair mechanisms as applicable. Results are unpredictable and tamper-proof under normal operation.
2. Game Rules and RTP: Each game lists its rules and theoretical Return to Player (RTP). RTP is calculated over millions of spins and does not guarantee short-term results.
3. Malfunctions: In the event of a game malfunction, error, or software bug, we reserve the right to void bets or restore affected balances to a fair position. We tested fault scenarios and observed that affected rounds were rolled back or settled according to our internal decision process and supplier inputs.
4. Player Conduct During Errors: Players must not exploit known malfunctions. If a player knowingly takes advantage of a glitch, winnings may be voided and further action taken.

Prohibited Conduct, Collusion and Multiple Accounts

To protect the integrity of our games and other players, the following conduct is prohibited.

• Collusion: Any coordinated play that seeks to manipulate outcomes, including signaling, sharing of information or strategy coordination across accounts, is forbidden.
• Use of Bots or Automated Systems: Use of robots, scripts or programmed applications to play or place bets is strictly prohibited. We use detection tools to identify automation and may void winnings and suspend accounts.
• Duplicate Accounts: A single player must not operate multiple accounts to claim the same promotion or otherwise abuse offers. Multiple accounts detected may be closed and funds withheld.
• Payment Method Abuse: Only one account per credit card or payment instrument is permitted unless expressly authorized. Repeated use of the same card on different accounts will lead to suspension.

Security, Data Protection and Privacy

We protect your personal data and use industry-standard security controls. When we tested our security posture, our systems enforced encrypted communications, secure storage and limited access to sensitive data.

1. Data Use: We collect personal and transactional data for account administration, fraud prevention, regulatory compliance and service improvement.
2. Retention: We retain data for as long as necessary to fulfil legal and regulatory obligations and to provide our services.
3. Sharing and Disclosure: We may share data with regulators, law enforcement, payment processors and fraud-prevention networks as required by law or as necessary to investigate suspicious activity.

Breaches, Investigations and Termination

We take breaches seriously and have established processes to investigate and resolve incidents. Based on our tests and operational history, the following practices apply:

1. Suspension: On reasonable suspicion of a breach (fraud, collusion, identity fraud, bonus abuse), we may suspend an account and place holds on funds pending investigation.
2. Withholding Funds: Funds may be held temporarily while we request and review documentation. If an investigation confirms a breach, funds may be confiscated or returned to stakeholders as required by law.
3. Termination: Accounts may be permanently closed if rules are breached repeatedly or for severe violations. Closure may include cancelation of pending withdrawals and forfeiture of bonuses where abuse is detected.
4. Criminal Referrals: Where fraud or criminal activity is suspected, we will cooperate with authorities and may refer cases for prosecution.

Dispute Resolution and Changes to These Rules

If you disagree with a decision or outcome, the following steps apply based on our experience handling disputes.

1. Contact Support: Raise a ticket with our customer support team providing full details and supporting evidence.
2. Investigation: We will investigate and provide a decision. Typical investigation times vary depending on complexity; we aim to resolve straightforward queries within 7-14 days.
3. Escalation: If you remain unsatisfied, you may request escalation within the company. Where a relevant regulator has jurisdiction, you may lodge a complaint with them.
4. Changes to Rules: We may change these rules. When we do, we will publish the updated version and, if changes materially affect you, provide reasonable notice or notification via your account contact details.

Taxes and Financial Responsibility

Players are responsible for determining and paying any personal taxes arising from gambling winnings according to local laws. The Pokies 114 does not provide tax advice and does not withhold taxes unless required by law.

Practical Examples and Scenarios

To help you understand how rules are applied, below are example scenarios based on our testing and real-case handling experience.

1. Example: Delayed Withdrawal. A player requests a bank transfer withdrawal. We request KYC documents. The player provides documents within 48 hours and the withdrawal is processed and sent to the bank within 2 business days.
2. Example: Bonus Abuse. A player opens multiple accounts to claim a welcome bonus. Our detection systems flag duplicate data and linked payment instruments. All bonus funds and related winnings are voided and accounts closed.
3. Example: Game Glitch. A slot displays an incorrect jackpot value. Our supplier confirms a temporary display error. Bets placed during the window are adjusted and affected players are credited fairly according to supplier rules and our policies.

How We Tested and Our Findings

We tested account registration, deposit and withdrawal flows, bonus application and dispute handling to verify the practical operation of these rules. Our results show:

• Verification is thorough but efficient when documents are clear.
• Deposits by card and e-wallet are fastest for immediate play; bank transfers can be slower but are reliable for larger sums.
• Withdrawals are processed promptly after verification, with e-wallets and PayID typically fastest for receiving funds.
• Bonus terms must be followed exactly; we observed strict enforcement against strategic abuse.

Contacting Support and Next Steps

If you need help, contact our support team via the channels listed in your account. When contacting support, provide your account ID, clear description of the issue and any relevant documents. This allows us to investigate quickly and provide a fair resolution.

Final Notes and Acceptance

By using The Pokies 114, you accept that gambling involves risk and that outcomes are not guaranteed. These rules are designed to protect players, ensure fair play and comply with legal obligations. If you do not accept any part of these rules, do not register an account or stop using the services immediately.

We continuously review our terms and systems to ensure a safe, secure and enjoyable experience. Our testing and operational experience informs changes, and we welcome constructive feedback to improve transparency and fairness for all players.

Effective date: The version of these rules posted on our site is the current version. Please refer to your account for notifications of changes. Thank you for reading — play responsibly and contact our support team if you have any questions about these rules or your account.